zenmewanhuibeipiandehunyinnv,zaihunyinshenghuodelvxingzhong,youshihouhuimianlinfengchuiyuda,danglaogongyuelaiyuelengmo,hunyinshenghuohaoxiangxianrulekunjing。danshi,genjuyouxiaogoutong,dajiahuoxukeyiwanhuilaogong,ranghunyinzhonghuanshengji。neiyang,danglaogongbiaoxiandefeichanglengmoshi,womenyinggaizenmegoutongjiaoliucainengrangtaxiangyaozhuanbiantaidu,hehaoruchuni?
一、沟通交流前期准备工作

自我反省
zaihezhangfugoutongjiaoliuyiqian,dajiashouxianyaojinxingziwofansheng。sikaoyixiahunyinlifashengwentideyuanyin,zishenzainaxiefangmianhenyoukenengzuodebugouhao。shiyouyuguodufanmangerhushiletadeganshou?huoshizaigoutongzhongqianquenaixinyulijie?genjuziwofansheng,dajiakeyigenghaodeyishidaozijidenanti,weihouxudegoutongjiaoliudiandingjichu。
调整情绪
yingduizhangfudelengmo,dajiahenrongyixianrukongjuhejiaolvdangzhong。danshi,zheileiqingganzhuangtaibuyiyuyouxiaogoutong。yiner,womenyinggaidiaozhengqingxu,baochilizhihelixing。jianxinzijiyounenglichuliwenti,jianxinhunyinshenghuonenggouzhonghuixingfu。
挑选合适的时间
goutongjiaoliudejihuizhiguanzhongyao。ruguonanfangzhengchuzaixinqingdiluohuoshifanmangzhuangtai,zheishijinxingjiaoliuhenyoukenenghuishideqifan。dajiakeyixuanzezaiqingxujiaoweiningjing、fangsongdeshihou,lirufanhouyundong、xiuxitianshi,jinxingshenrudegoutongjiaoliu。
二、沟通技巧和销售话术
表达感受,并非斥责
zaiwomenyuzhangfugoutongdeshihou,yidingyaobimianchizeheweiqu。chizezhihuirangtagengweidichu,jiazhongfenqi。fanguolai,womennengzhenxinchengyibiaodazijideganshou,shitagengjialejiedeneixinshijie。

biru,congmouzhongyiyishanglaishuo:“qinaida,jinqiwogandaoduiwohenlengdan,woxinlihennanguo。womingbaibicizhijianhenyoukenengchuxianleyixiewenti,danxiwangwomenkeyiyiqiyingdui,jiejuezheigewenti。”neiyangdebiaodafangshijibiaodalezijitihui,youmeihuxiangzhize,gengrongyirangzhangfujiena。
聆听对方想法和感受
goutongjiaoliushishuangxiangde,bujinyaobiaodazijideganshou,haixuyaolingtingzhangfudexiangfaheganshou。weitachongzukongjianheshijian,shitaqingtuzishendeneixinshijie。zailingtingdeguochengdangzhong,womenyinggaijizhongzhuyilinaixin,bubiqieduantadehua,yebuyaojizhebiaodazijideguandian。
dangtashuowan,dajiakeyishidangdihuifu,liru:“wokeyilijienideqingxu,queshishiwozaihenduofangmianzuodebugouhao。dajiajuedewomenyaozenmeyangcainenggaijindajiaxianghuzhijiandeguanxini?”zheizhonghuifujibiaodaduitadelejie,youyindaotamenyiqisisuojiejuewentidebanfa。
zhuiyikuaileshiguang,gouqigongqingli
huailianguoqudemeihaohuiyi,nenggougouqizhangfudegongqingli,shitazaicitihuidaowomenbicishenqinghouyi。womenkeyiyiqifanyuelaozhaopian、zhuiyilianaishideyidianyidi,huotaolunyixieyiqianyiqiduguodenanwangjingli。
biru,congmouzhongyiyishanglaishuo:“qinaida,jidewomendiyiciyuehuideshihouma?neishiwomenduomexingfu。woyehenhuailianneixieshiguang,wojianxinwomennengzhongshineiyifenxingfukuaile。”genjuzhuiyikuaileshiguang,womennengrangzhangfutihuidaodajiaduiganqingdeaixi,congerjifataxinlingshenchudeqingxu。
biaoshuduiweilaideqiwang,yitongguihuarensheng

zenmewanhuibeipiandehunyinnv,zaigoutongzhong,dajiakeyibiaodaduiweilaideqiwang,rangzhangfuzhidaoduiyuhunyinmanhuaixinxin。yucitongshi,womennengyutayiqiguihuarensheng,gongtongshangdingyixieziwoguihua。zheikeyirangtaganshoudaodajiaduiganqingdegaoduzhongshi,yerangtayoulenulifangxiang。
liru,congmouzhongyiyishanglaishuo:“qinaida,xiwangwomenzhihoukeyiduoyixieshizhangshouhoubicizhijian,yiqiqulvxing,yiqizuodajiaxiangzuodeshiqing。wojianxinzhixuwomenxieshougongjin,womenzijideweilaiyidinghuishimeihaode。”yitongguihuarenshengnenggourangzhangfutihuidaozijidejijixintai,yerangtaduihunyinshenghuoyoulegengduoxiwang。
表示肯定和赞美
zaihunyinshenghuozhong,dajiawangwanghulveleduibicidehaowuyiwenhezanmei。danglaogongbiaoxiandelengmoshi,dajiakeyishidangdijiyutayidinghezanmei,rangtaganshoudaozishenjiazhihebiyaoxing。
biru,congmouzhongyiyishanglaishuo:“qinaida,womingbainijinqigongzuohenlei,danniyizhidouhennuli,wohenpeifuni。nishiyigehenyouzerenxinderen,wojianxinnidejiatingcongnigongtongnulixiahuiyuelaiyuehaode。”haowuyiwenhezanmeinenggourangzhangfutihuidaozijideguanhuaishiyong,congertishengtaduiganqingdezixinxin。
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