花镇投诉电话多少？沟通中的14个误区你了解吗？

huazhentousudianhuaduoshao？laiyuanyuneixinshenchudekaowen：ninengshuohuama?huixianliaoma?huiyouxiaodegoutongma?

 huoxuniyaodoumeixiangdehuiyingwo：ziranhuile，jianghuasheiburongyia，xianliaozhangkoujiulai，goutongjiaoliububianshijianghuaxianliaodahahama。

 neimewofanwendaoni：neimenidegoutongjiaoliushihelidema?lingyifangnenggetdaonideyisi，juededaogoutongjiaoliudewenduma?

kenengninengwailuheirenbiaoqingbaole，fangfobingbunenggou，zhongjiuyoushiniliaodeshunfengshunshui，lingyifangquetingdebunaifan，

niyaobiaoshudeshizheiyiniantou，quejuedezaiduiniudanqin，naizhinongbuhaohaihuijixugenlianrenlaichanggoutongjiaoliuduijue。

zheishiyouyujinguanjinizaigoutongjiaoliu，zaishunlichengzhangdexianluzhenideganqing、xintai、luojisiweiheniantou，

danhenduogoutongjiaoliuquequanshishixiaode，shimeiyouwendude，naizhishifangxiangpaopiande。

沟通交流，官方网表述是：

 renherenzhijian、renherenqunzhongjianguannianyuqinggandechuansongheyijianfankuidequanguocheng，huazhentousudianhuaduoshao？erqiuguanniandachengyizhiheqinggandeshunchang。

youxiaogoutongshiwubibaokuo，nengdadaobenrendemudi，jiqinengbaochihuotigaoxianghudeqinggan。

 neima，dajiajiutaolunyixiaweihedabufenrenburongyigoutongjiaoliu?lejieleyuangu，nicaikeyisisuozishendejiaoliuzhangai，erqiekaizhangaijinhegenggai。

——14条普遍的沟通交流错误观念：

1、biaoshumeiyousiweiluoji

“kege，dajiazhengchaole，tashuodaowobuaitale，wobalabalabiaoshuxuduo ，tahuanshishuowobudongta?”

 tashipubiandeqiuzhuzhedexunqiubangzhunanti，tamendeyihuobianshibenlaiyouhaohaodigoutongjiaoliu，jiangguoxuduohua，xiangyaoqucujinganqing，danshijixiaoguodoubutaihao。

 neishiyouyutamenhuajinguanduo，kemeiyousiweiluoji，xianggetangsanzangnianzhoudehualao，luoluosuosuo，yunzhewuraode，rangwenzheyitouwushui。

goutongjiaoliujubeisiweiluoji，rutongyanshuojiadeyiduanyanshuo，jinguanraowanzi，

queyouyutiaoliqingchu、heqingheli、jinraozhutifengge、yizhenjianxue，yinci rangwenzhezhuanxinzhizhi，paibazhangchenghao。

zheiergoutongjiaoliumeiyousiweiluojiguanjianxialieyuangudaozhide：

①思想僵化

suoshuojisuoxiang，goutongjiaoliushiyaoqingxibiaoshuzishendeniantou，jiaruninaozhongyipianmianhu，

shuochurukoudeweishenmehuiyousiweiluoji，tarenyouzennengqingxilejienideyisi。xianggaoqingchu，shishuogaoqingchudeqiantitiaojian。

②词意不清

youderennengxianggaoqingchu，danshimeiyoumiaoshuqingxi，shuochurukouquanshicibudayi，lingrenyitouwushui。

jugeshili，nanpengyouyouhuiwandao，ninaopiqi，youbugaosutayuangu，jinjinshitacaixiang，xuduo henyoukeneng，

tabujinburongyihongrenhaihenyoukenengyeyuninaopiqi，youyutadoubuqingchunaerchulenanti。

erjiarunijuede“zuijintianqihenre，shifoukeyishixiayicizaoyidianwaichu?”，zheiyijiuqingxiduoleba。

③考虑周全

 yichangjingcaifenchengdeyanshuojinguanneirongjiaozhang、sucaitupianhenfengfuduocai，danquanbudesucaitupian、shili、biaomingquanshijinjinweiraoyigezhongxinzhongxinsixiangkaizhande，

jibian jiangguoyilianggezhongtouyiranhuichuandijiwenzhequelidexinxineirong。

pingshigoutongjiaoliuyeshiyiyang，ruguonigengangpengmiandenanshengxianliao，niyaoshitajinzaozhangwonideduofangmianyoushi。

 danshiyixiaziliaodeguoman，congzuofanshaocai，tiaodaoxingqingxihao，zaitiaodaowenxuezhishi，xiangbiaoshudeguoduo，henyoukenengfandaoshiquguanjianheguanlizhongxin。

④缺少重要信息内容

jianyanzhi，bianshigoutongjiaoliuburongyiguinaheyizhenjianxue，liru，niyaogentarenbiaoshuweihegennanpengyouzhengchao，

jiushuolehenduoneishihoudeqiwena、qingxua，taduohuaia，zhoubiandeziranhuanjinga，jiashanglehenduomeiyongdexinxineirong。

zheijutishizaiyingxiangwenzhedebianbiehefenbian，ranglingyifangnanyizaigoutongjiaoliudequanguochengzhongyixiagaoqingchunidaodiyaojiangshenme。

goutongjiaoliushi，jinji：jianyuegaishu、jianmingeyaohenzhongyao。

 zheiyeshiwohaizaizixunanlizhongjingchangyushangdenanti，bianshizixunzhexuduo qingkuangxiameiquhuiyingwodetiwen，yaowopobudeyiyibianbianfanfuxiangyaozhidaodeguanjianhuanjie。

2、zaiqianyishizhonghexingoutongjiaoliu

 youyigecijiaotiaoyuexingsiwei，jiushizhiyizhongbuyiluojixingliucheng，lijicongchutitiaodaohuida，bingzaiyibutuierguangzhidaobiedeyouguandehenyoukenengdeyizhongsisuofangshi。

 neizaiqianyishizhonghexingoutongjiaoliu，shijishangbianshitiaoyuexingluojisiweidegoutongjiaoliuyanyi，xiangnashuona，wojiangqichengzhiweitiaoyuexinggoutongjiaoliu。

 liru，nizhenghenanyoutantaoyihuierchisha，huranxiangqilaiyeliyougukegaijihuafangan，zheishihouniwubidetongdianhuagengukebiaoshuxia。

 zheizhengzhongjiandechuangzaoxingsiweishi：dajiayongcan—tantaochisha—xiangqiyongcanjiubukeyigaijihuafangan—nidedadianhuajigukebiaoshu。

 dannibiaoshuchujinanpengyoudequeshi“dajiachishani?a，wodedagedianhua。”shengdiaolenideluojisiweitujing，tiaoyuexingdegentarenjiaotan，